Clear and consistent communication is at the heart of what we do. Whether you prefer phone calls, emails, or video chats, we’ll stay connected in the way that works best for you. We’re also happy to schedule regular check-ins to keep you informed and supported.

We understand the challenges families face because we’ve been there too. We focus on clear communication, personalised support, and creating a stress-free experience so you can spend more time with your loved ones and less time worrying about admin.

We’re all about building strong relationships. We take the time to understand your goals, challenges, and unique circumstances so we can tailor our support to meet your needs. At Ohana, you’re never just a number—you’re family.

Yes! We know the NDIS can be confusing, especially for first-time participants. We’ll help you understand your plan, answer your questions, and provide ongoing support to ensure you’re getting the most out of your funding.

With over 40 years of combined experience in education and financial planning, and personal journeys navigating the NDIS, we bring expertise, compassion, and care to everything we do. Our goal is to make your life easier and your NDIS experience stress-free.

It’s easy! Contact us via phone or email, and we’ll guide you through the process of setting up plan management with Ohana.

Of course! If your plan changes, we’ll help you adjust to the new structure and make the most of your updated funding. We’re here to ensure that transitions are smooth and stress-free.

Absolutely. At Ohana, we understand that every participant’s situation is unique, and we tailor our services to meet a wide range of needs, including those that are more complex. We’ll work closely with you and your support network to ensure you’re receiving the right level of care and guidance.

Agency-managed means the NDIA controls your funds and you can only use NDIS-registered providers.

Self-managed gives you full control over your funding, but you’re responsible for managing payments, invoices, and budgets.

Plan-managed (what we offer) gives you the best of both worlds: flexibility in choosing providers with none of the admin hassle.

f you’d like the flexibility to choose your own providers without the hassle of managing payments and admin, plan management is a great choice. It’s ideal for participants and families who want to focus on achieving their goals while leaving the financial details to experts like us.

An NDIS plan outlines the funding you’ve been allocated and the supports you need to achieve your goals. It typically includes:

• Core supports for daily activities.
• Capacity-building supports to help you develop skills and independence.
• Capital supports for equipment or home modifications.

To be eligible for the NDIS, you must:

• Have a permanent and significant disability.
• Be under 65 years of age.
• Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.

Visit the NDIS Access Checklist for more detailed eligibility criteria.

If you’re just getting started, the process can feel overwhelming—but we’re here to help. First, you’ll need to apply for the NDIS and create a plan during your planning meeting. Once your plan is approved, you can choose plan management as one of your supports. We can help you set everything up from there.

Here’s how to get started:

1. Call the NDIS on 1800 800 110 and request an access request form.
2. Complete the form with information about your disability and how it impacts your daily life.
3. Include supporting evidence, such as reports from doctors, specialists, or therapists.
4. Submit the form to the NDIS.

Once your application is processed, the NDIS will contact you to discuss the next steps.

After your application is approved, you’ll have a planning meeting with an NDIS planner or Local Area Coordinator (LAC). In this meeting, you’ll discuss your goals, needs, and the types of supports you require. This information will be used to create your NDIS plan.